Receiving and dealing with residents complaints and queries.

Liasing with and reporting to directors/residents representatives on a regular basis,
and notifying them of any responsibilities they have under the Lease.

Invoicing and collection of service charges (Including any sinking fund).

Obtaining tenders for all necessary works and advising on which tenders should be
accepted.

Administering the day to day work of contractors and management of direct
employees.

Liasing with the auditor and accountants and organising the Annual General Meeting.

Correspondence with residents and solicitors with regards flat sales.

Liaison and correspondence with Freeholder over insurance and other matters (where the Freeholder is other than the management company).

Collection of ground rents (if applicable), arranging insurance and appointment of
solicitors and surveyors.

Negotiation and correspondence with the Inland Revenue, Department of Trade and Industry (Companies' House) and the companies bankers.

Discussing and researching any services required by the directors/residents
representatives.

Correspondence with the local authorities to ensure the speedy and efficient adoption of roads, their subsequent maintenance and to represent the management company regarding planning applications