Our role as Managing Agent encompasses the usual management services one would expect. These include:
Managing your building:
- Carrying out quarterly inspections and advising on health and safety matters.
- Receiving and dealing with residents’ complaints and queries.
- Out of hours call handling – Unfortunately not all problems present themselves during office hours. We offer an out of hours call handling service to allow urgent issues to be dealt with when our staff are out of the office
Financial services:
- Invoicing and collecting service charges; maintaining appropriate ledgers (including any sinking fund). Debt collection including referral to solicitors for action.
- Collection of Ground Rents (if applicable), arranging insurance and appointment of solicitors (if the Freeholder is the Residents’ Management Company).
- Preparing and reconciling income and expenditure on a monthly basis.
- Liaising with the auditor and accountants.
Working closely with Directors:
- Liaising with and reporting to Directors/residents representatives as necessary.
- Liaising with the Directors to plan the Annual General Meeting, notifying residents, taking and distributing minutes (included in the Company Secretary fee).
Liaising with contractors:
- Instructing contractors, receiving invoices and arranging payment.
- Obtaining tenders for all necessary minor work and providing the Directors with information to enable them to make a decision.
Working with Insurers:
- Liaison and correspondence with Freeholder over insurance and other matters (if the Freeholder is not the Residents’ Management Company).
- Processing buildings insurance claims.
Acting as Company Secretary:
- In the capacity of Company Secretary, negotiating and corresponding with HM Revenue & Customs, Companies House and the Residents’ Management Company’s bank.
Working with Solicitors:
- Correspondence with residents and solicitors regarding flat sales (subject to administration charge).
- Liasing with Solicitors in relation to Lease extensions and other legal matters (subject to administration charge or fee).